FAQ Before purchase
Frequently Asked Questions
Do I need to purchase a new battery with Sejamas when I join the program?
Do I need to pay extra for the replacement of a battery? Are there any extra charges?
No, there are no extra charges. Every subsequent year customers will just have to pay the annual fee to enjoy the benefits of this service.
Will I still enjoy battery replacement after expiry of my membership?
Customers are advised to renew their membership with Sejamas before expiry. However, in the event the customer overlooked renewing their membership, they are allowed a grace period of 1-month from the expiry to renew with us and continue to enjoy benefits of this service. After the expiry of the 1-month grace period, customers will have to register as a new member again.
Where is this service available?
Our services are currently only available throughout Peninsular Malaysia(except Kedah, Perlis & Terengganu). However, we are in the midst of expanding our coverage nationwide.
When am I entitled to replace my car battery?
There will be a “cooling off” period of 2 weeks after customers join this membership where they will not be allowed to claim a replacement battery within this period. Normally customers log a call with our call centre or through application to request for a replacement battery when a battery failure occurs. We also encourage customers to come for regular checkup of their battery at our authorised service centres from time-to-time. If we deem that your battery should be replaced, we will replace it to avoid inconvenience of cars breakdown.
Am I allowed to join the membership if my battery is faulty?
Customers will be allowed to join provided they replace their faulty battery. However, we at Sejamas provide an option for new customers with faulty battery to purchase a replacement battery for their faulty battery from us by paying our On-The-Spot joining fee.
What are our operating hours?
Currently we are operating from 9.00am to 11.00pm from Monday to Sunday. However, if a battery breakdown happens beyond our normal operating hour, customers can log a call with us through our hotline or application before 12.00am and we will attend to the problem at the earliest availability or by 9.00am.
Do you provide a new battery as replacement?
The batteries we provide to customers will be a refurbished battery. However, we will ensure the battery are always in good condition so that we do not have to attend to battery breakdown calls frequently.
Will I be charged extra if my battery fails more than once?
No. We will attend to your request without any extra charges. That is why we need to ensure that the batteries provided are in good condition all the time.
Is the membership transferrable?
No. We do not allow transfer of membership to another person or vehicle. Every new vehicle registered will have to go through the registration process and payment.
How does the company verify the battery that will be replaced as part of this service?
When a customer registers for our services, we request the customer to take a picture of the car and battery. We will only replace batteries that were registered with us. Upon replacing the customers’ battery for the first time, it will come with a sticker. Removing or attempting to remove the sticker will void the claim on a replacement battery.
How do I renew my membership with Sejamas ?
You can renew your membership with us at www.sejamas.com or call us at 03-82111969.